CASE STUDY: Empowering STEM Learning with Microsoft Dynamics 365 expertise
Industry/business type: Education and Training
No of employees: 500+
This York-based organisation quicky faced a critical knowledge gap while reviewing its operations — only one team member possessed the necessary expertise of Microsoft Dynamics 365. This hindered the full utilisation of Dynamics 365 and its integration into core business processes.
SITUATION
STEM Learning, a prominent organisation dedicated to STEM education, sought to leverage the power of Microsoft Dynamics 365 to streamline its operations and enhance data management. However, the organisation faced a critical knowledge gap: only one team member possessed the necessary expertise in this complex platform. This limited understanding hindered the full utilisation of Dynamics 365 and its integration into core business processes.
CHALLENGE
A knowledge silo developed within the team creating a "black box" scenario and limiting the organisation's ability to fully leverage the platform. Additionally, a lack of necessary skills and understanding to effectively implement and maintain Dynamics 365 had also contributed to inefficiencies. The strategic objective was to embed Dynamics 365 into the organisation's infrastructure, making it an integral part of its operations.
OUR SOLUTION AND APPROACH
To effectively create a valuable solution for the existing skills gap for STEM Learning Developers, Corecom Technology Academy (CTA) designed a tailored, 16-week training program specifically crafted to meet the unique needs of the STEM Learning team.
Our approach focused on developing key technical and soft skills essential for success in this niche industry. This included creating a blend of engaging and interactive sessions that combined in-depth theoretical knowledge with hands-on practical exercises.
The weekly training format facilitated a structured and progressive learning experience, promoting consistent skill development and knowledge retention, along with an ability to confidently tackle complex STEM-related problems.
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KNOWLEDGE TRANSFER
Corecom Technology Academy worked with existing STEM Learning developers, providing in-depth training on Microsoft Dynamics 365. This intensive training programme covered a range of functionalities, product capabilities, and best practices.
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SKILL DEVELOPMENT
Once an introduction to Microsoft Dynamic 365 had been established, our Corecom Technology Academy trainers equipped the STEM Learning development team with practical skills to configure, customise, and maintain the platform.
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EMPOWERMENT
Following a proactive knowledge and skill development approach, our trainers helped STEM Learning developers foster a deep understanding of Dynamics 365, enabling the team to make highly-informed decisions and solve complex problems.
THE RESULTS
By partnering with Corecom Technology Academy, STEM Learning successfully overcame the knowledge gap, empowered its team, and realised the full potential of Microsoft Dynamics 365. The 16-week training program yielded significant benefits for STEM Learning, including:
Enhanced knowledge and skills: The team gained a comprehensive understanding of Microsoft Dynamics 365, empowering them to effectively utilise the platform.
Increased confidence: The training instilled confidence in the team's ability to work with Dynamics 365, facilitating informed discussions and decision-making.
Improved operational efficiency: By leveraging the power of Dynamics 365, STEM Learning streamlined its operations, increased productivity, and improved data management.
Strategic alignment: The successful integration of Dynamics 365 aligned with the organisation's strategic goals, enabling it to achieve greater efficiency and effectiveness.
"This training taught me a lot about what I didn't know! I'm more comfortable having conversations about Microsoft Dynamics now. I can have an intelligent discussion about it. I would recommend CTA's service and expertise!"
- Dave Gill, Technical Lead @ STEM Learning
